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Welcome to The Office

The usual, necessary, sometimes boring, information regarding Truffle Trolley's policies and procedures.

If you have any questions this page doesn't answer, please let us know. Contact Tami at tami@truffletrolley.com
or text line her at 623-210-2996

 

Ordering

We suggest ordering truffle favors as soon as it is financially friendly, and when possible, at least four weeks prior to the requested delivery date. We accept orders twelve months in advance. If you are waiting for a final count and time is running short, order a low estimate. You can increase your quantity up to two weeks prior to the delivery date. Please contact Tami at tami@truffletrolley.com or text line her at 623-210-2996

if you need favors faster than four weeks.

All orders are shipped to arrive on the date requested. For General Store items, please allow at least 10 days for turn around time.

All of our Truffles are handcrafted 24-36 hours prior to shipping to guarantee freshness. Therefore, we limit the number of orders we accept for each shipping day. This allows us to give every order individual attention. It also means that our calendar fills up quickly! So make sure you do not delay ordering.

For more detailed information on shipping and picking a delivery date, please visit the Shipping Stop.

 

Refunds

All sales are final. However, we are not unreasonable. We understand that things can change. We will work with you to find an option that is workable for you. We can change the date, transfer your order to another person, or give you a product line of credit good for 12 months. The credit can be used in any quantities desired and is valid on any Truffle Trolley product.

Because every order is customized, we do not offer cash refunds.

Any credit request or change of date must be submitted at least 2 weeks prior to shipping date.

A full refund will be given if Truffle Trolley fails to deliver product within three days of the requested delivery date unless other arrangements have been made, or in case of natural disaster. We cannot be responsible for shipping delays caused by weather conditions or incomplete or incorrect shipping information.

 

Payments

Truffle Trolley's Chocolate Truffles can be purchased fast, easily, and securely through PayPal.
Need assistance with ordering? Contact Tami at tami@truffletrolley.com or text line her at 623-210-2996

You can order at any time with Visa, M/C, Discover or American Express through the PayPal shopping cart on our web site We use the PayPal shopping cart for credit card orders to keep our prices low. PayPal is an easy to use FREE service for our customers.

PayPal is the most secure and safest method of Internet credit card payment available to date! Your purchases are insured up to $100,000 against fraud or theft. If you sign up for an optional free PayPal account, you will never have to put your credit card number out again for another PayPal purchase.

A bit short on cash? Try PayPal's "buy now, pay later" plan.

We also accept Money Orders (U.S Postal money orders clear immediately) and Personal Checks. Personal checks must clear our bank before an item can be shipped. Clearing usually takes 4-7 business days after we receive the check.